Refund policy

RETURN & REFUND POLICY

Last updated: September 20, 2026

At AQUANOVA, we want you to feel confident trying Glow Reef in your own space.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the product should be returned in substantially the same condition in which it was received, together with the included accessories and original packaging when reasonably possible.

To start a return, contact us at:

support.aquanova.store@gmail.com

Please include your order number and the reason for your return.

Do not send products back to our business address unless our support team has provided return instructions. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support.aquanova.store@gmail.com.

Please include:

• Your order number
• A short description of the issue
• Clear photos or video showing the problem

We will review the issue and provide the appropriate next steps.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Original shipping costs, where applicable, may not be refundable unless the product arrived damaged, defective, or incorrect.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as quickly as possible at support.aquanova.store@gmail.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.

Non-Returnable Items

We may refuse returns for products that:

• Have been intentionally damaged
• Have been materially altered
• Are missing major components
• Show unreasonable damage caused after delivery
• Are returned outside the 30-day return window

Contact

For return or refund questions:

AQUANOVA
Operated by ALIM BASHIROV LLC

Email:
support.aquanova.store@gmail.com

Business mailing address:
7901 4th St N, Ste 300
Saint Petersburg, FL 33702
United States