Shipping policy

SHIPPING POLICY

Last updated: September 20, 2026

Thank you for shopping with AQUANOVA.

Order Processing

Orders are prepared for shipment after successful payment confirmation.

Processing times may vary during weekends, holidays, promotional periods, or periods of unusually high order volume.

Delivery Estimates

Estimated delivery information may be displayed during checkout, in your order confirmation, or through tracking information after shipment.

Delivery times are estimates and are not guaranteed.

Carrier delays, weather conditions, holidays, address problems, customs processing, and other circumstances outside our control may affect delivery times.

Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the shipping carrier's tracking system to update after a tracking number is created.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error in your address after placing an order, contact us immediately at:

support.aquanova.store@gmail.com

We will try to help, but we cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.

Delayed Packages

Occasional carrier delays may occur.

If your tracking has not updated for an unusual period of time, contact us and we will review the shipment information available to us.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your delivery location
• Ask household members or neighbors
• Check with the shipping carrier
• Confirm the address entered on your order

If you still cannot locate the package, contact us at support.aquanova.store@gmail.com.

Multiple Packages

In some circumstances, products from the same order may arrive in separate packages.

International Shipping

Availability of shipping destinations is determined during checkout.

Customers are responsible for providing accurate delivery information and complying with any applicable local import requirements.

Contact

For shipping questions:

AQUANOVA
Operated by ALIM BASHIROV LLC

Email:
support.aquanova.store@gmail.com

Business mailing address:
7901 4th St N, Ste 300
Saint Petersburg, FL 33702
United States